Xiores if it was a programming bug, I would get the same myself, but I'm on XP and have no problem whatsoever with Vue 5. Linda I wish I could offer some better help but it's something I can not even test (shrug) what I would do if I were in your shoes would be to 1. try the uninstall/registryclean procedure that Dale describes and in case of insuccess 2. call E-on on the phone to get the fastest reply