I had exactly the same problem when I upgraded, I live in Great Britain and the on-screen form insisted I lived in Germany and didn't list Great Britain as a country! I can't remember exactly how I solved it, but keep pressing the "back" button on your browser until you get the option to enter your region again ie, Europe, America etc. Re-enter Europe and go back in, you should now see your country listed on the order form. I have to agree though, it's an absolute pain! Glad you've written to customer service...I did too but got a reply saying they couldn't duplicate the error.