I have been trying ever since this was released to download it, but the screen says by serial number is bad. Now, I'm reading DIRECT from the registration card! It installed fine and number registered fine.. now to download a patch, it's bad? E-on support has NO way to contact them except thru a forum where I left a message. This is really flustrating! What do I do to get the patch! I have my receipts, a working serial, and can't download? Any ideas?