Dunno, but based on the results you describe, it almost sounds like the levels have not been adjusted - leaving you with washed out blacks and muddy highlights. If the levels have not been set, the image mat look fine on screen, but will print muddy as heck. just a first guess. Another thought - is your printer set up to print RGB or CMYK? Some printers offer this choice, and when set different then the image, some strange things can happen. Wolf