"Dear Mr. Hoof, element 5 processes orders and collects payments on behalf of Eovia Europe SA. We are pleased to inform that the product you ordered, "Upgrade Carrara 4 Pro - US (from Carrara Studio 2 and 3)", has just been shipped from our fulfillment center. Should you have any questions regarding your order, please contact us." Okay. Now the tension rebuilds... It seems Holland is in on it too now.