I got a reply; About 30 people have bought the helmet and no one has reported a similar problem. He said Sounds to him like I have a serious hardware or operating system issue going on with my PC. Maybe a virus. He's pretty sure it has nothing to do with the prop. He asked much memory do I have, what OS. The bitmaps for the prop are pretty big. He suggested I might not have enough memory or even bad memory. He mentioned theres a way to test the prop files. If I have microsoft word on your system then go to the directory on your hard drive where the prop is installed. Open the prop file. If it loads in word then its not the file. If it doesnt, then my system is underpowered or there is a memory or hardware problem or a virus. I got garbage when I opened the prop folder in Word. He Also suggested I open up the bitmap images supplied with the prop. I opened the bit map without any problem. He said, Hope I was of some help, and I do appreicate his suggestions, but I'm getting into deep water. This tech stuff is over my head and I'm getting lost. Are there any other suggestions? :O(