hi cindy. kemal said that won't do it. he said what you suggested will only help temporarily. i dunno. anyway, he figured it out. here's what we did... --went to temporary internet files --clicked on settings --then where it says "check for newer version of stored pages"...well that was set at "never." --this "never" setting means computer won't check for newer of updated page. don't ask me what any of this means...but anyway, now everything's working. i was going out of my mind!!!!!!! i hate not knowing things like this!!! thanks for help!!!! sheila