One tragic aspect of Poser is the fact that Customer Service has been lost in the name of Power. The artists and merchants have so much power, and will not hesitate to use it against anyone who complains enough to irritate someone. Yes, then you have the persistent lack of knowledge attributed to far too many artists or providers of content. The best way to cope with problems is to either create content yourself, or spend much of your valuable free time fixing things. Oh, and be sure to backup your work frequently. Or you'll have a hard drive crash like I did, and lose all your Poser installations and projects. Humbug.