I was a somewhat annoyed by the fact that they didn't at least attach a post-it note or something. Short of "we don't care" I would guess the packages with the defective serial numbers got out into the channel before they caught it. Even though I purchased directly from CL, they have a 'fulfillment house' in place for the shipping of orders. My Curious guy was NOT able to actually cross talk with them (there was another small issue with the shipment.) This was about 10 days ago. Seems like this problem should have been addressed by the time Irene's package shipped recently. ::::: Opera :::::