Khrys I just want everyone to know how hard your are working behind the scenes to help with this problem. I want to be on public record as saying I DO NOT believe this to be a problem with your craftsmanship! I researcehd Xie and your other characters rather throughly before making my purchase and I think your characters are absolutely marvelous! I also have Dhara, who operates with absolutely no problem and is extremely lovely. I certainly would not want this problem to affect your sales, since I truely believe it's only temporary. Mike