Me as a customer buying a product that is defective makes me think of future products from the same company. They may fix some of the flaws. Then forget about it, and move to another product. What am I suppose to think of their future products, when they are not fixing the previous ones? So, me as a customer wouldn't purchase their next product. I would have to look else where, or stay with what I have now. Unless if they want me to return, they would have to make me and everyone else happy. I would like to see Poser 5 function well with no bugs, before I can move to Poser 6.