devlinmckruger opened this issue on Dec 21, 2004 ยท 8 posts
randym77 posted Tue, 21 December 2004 at 5:13 PM
You bought it from Renderosity, not from the merchant. Rosity is the one who's got to deliver your purchase.
Here's what the FAQ says:
*First time buyers (Credit Card, Debit Card and Paypal)
Credit or Debit card. As part of our verification process we ask that you send us the toll free or security number off the back of your credit card along with your Renderosity member name. When we have this information, we'll be happy to activate your purchase. All future Credit and Debit card purchases will be available for immediate downloading. This information should be sent to the Store E-Mail.
Paypal. As part of our verification process we ask that you send us your Renderosity member name, Order ID number and your real name used on your Paypal account. When we have this information, we'll be happy to activate your purchase. All future Paypal purchases will be available for immediate downloading. This information should be sent to the Store E-Mail.*
If you haven't sent that information, drop them an e-mail.