Dan, a I think lot of people are TREMENDOUSLY gratified by Daz' generosity to your customers, now and in the past. I don't know how often you visit here but believe me, this is just par for the course and actually rather mild by the usual standard. This is a microcosm of humanity and by nature some humans are crotchety, contrary and skeptical at times. Daz may be a tiny company relative to the Fortune 500 but you are the 300 lb. gorilla of the Poser content world and as such, you're going to be subject to the Microsoft syndrome. No matter what your motives, business model or actions, some will always to look for the cloud behind the silver lining, eager to pounce and say, "aha, I told you the emperor had no clothes!" If you opened a charity and gave everything away, you'd still get some complaints so I'm afraid the best advice is to just grin and bear it, never doubting that your efforts are truly appreciated by the sometimes silent majority.

"Democracy is a pathetic belief in the collective wisdom of individual ignorance." - H. L. Mencken