Attached Link: http://www.e-onsoftware.com/Support/ShowMessage.php?id=1104368131

I agree with you Impish. I like e-on's products but intensely dislike this communication issue. I currently have an order pending with them that I wanted to inquire about, and it ended up getting posted on some web page thing... (not what I initially wanted). If I had put serial # info in there for tech reasons would it have been screened out? I dunno, nor should I have to be worried about such things. In the 2 1/2 years I've had Lightwave I've contacted Newtek twice; both times for activation codes. Once was by email, once by phone. Communication in both instances was both professional and instantaneous. I like e-on but this communication thing is, in my opinion, their greatest liability in this customer's satisfaction.