I'm very happy with e-on's products, but have my doubts about their customer care. I already let them know I think it's absurd you can download a fully functional Vue demo, but cannot actually buy the program as a download - so much for their 'online' store. Worse, they don't even send it by regular mail: you have to spend a ridiculously large sum simply to pay for a courier! It also seems unfair that they don't have single currency pricing, and yet also ignore exchange rates. At the present exchange rate, as a European I payed more than $170,- rather than the advertised $129 for my upgrade. Add 25 euros for shipment and 30 euros VAT and in fact in Europe you pay nearly $250 dollars for your (late buyer) upgrade - that's almost twice the amount they advertise with! But you won't know that until just before completing the order - it feels like being cheated.