Forum: MarketPlace Showcase


Subject: A problem concerning reviews for products.

Helgard opened this issue on Jan 09, 2005 ยท 22 posts


Helgard posted Sun, 09 January 2005 at 11:24 PM

Clint, I know there are guidelines, but as the post by msorrels just demonstrates what I have been saying, sometimes the complaint is legitimate and meant as an honest review of the product, the merchant complains that it is an unfair review, and the post gets removed. The person who posts the review won't leave reviews in the future. This is happening, even with the guidelines in place. msorrels attitude to reviews has been expressed to me by about six individuals so far. I am not trying to start trouble, I am just saying that this should be carefully looked at, otherwise reviews are going to be ignored as all reviews end up saying this product is "brilliant", "buy it", and no negative reviews ever stay on the site. I have had problems with products, and contacted the merchant and they were fixed, but sometimes the wording is so vague that it is not seen as a problem. For instance, if the review says the product is a figure, the buyer assumes it is a CR2, but if the product is a PZ3, it is still a figure, it just can't be used as easily. If this is stated in a review as a negative comment on the product, the review is removed. This has happened, although I feel the complaint was legitimate. I am not going to mention names and merchants and cases, as I am trying to raise a general point about keeping reviews as a legitimate way for customers to evaluate a product, instead of turning into praise sessions for sometimes sub-standard products.


Your specialist military, sci-fi, historical and real world site.