no problem Marque being careful is just sane :) as for shipping i do agree, e.on do have a shipping fee that is out of this world and yes it is a pain having to pay alot more then our fellow us vue users just because were from europe, then again that seems to almost always be the case for some unknown reason. as for offering downloadable versions ive requested that once and ill keep on doing it, most applications from other vendors are available as downloads and i dont see why e.on cant offer v5/v5i as downloads, it would save them alot of costs aswell and both speed up on the delivery and cut end user costs.