that is one way to do it, and macromedia is a realy good example, they offer both pure downloads(no cds/manuals) downloads + cd/manuals afterwards and of course the good ol physical delivery only aswell. i usualy dont bother with cd/manuals anylonger since alot of companies has excellent pdf versions available and in macromedias case, excellent help files and as far as the cd goes, once its paid for and downloaded you can just burn the cd yourself. so heres one more vote (again) for e.on allowing us to purchase a downloadable v5/v5i its just better for everyone, both the developer and the end clients, in this case us :)