Hi John,

Thanks for your reply.

I tried to register using the serial number that comes inside the CD holder and just added the INST- bit after reading the registration information. I was amazed when it came back 'incorrect serial number'.

I managed to load the software a while ago only to be told that my upgrade serial number that I used to load VUE4 Pro on top of VUE4 was also no correct and yet it is registered with E-on.

Boy am I frustrated especially if tech support is in Paris and they reply as infrequenty as they do. Is Bryce 5 any better :-)

Steve.