Oui, tres Francais! :P Actually, perhaps it's Europeansee below. I'm afraid I have to sympathize with you on this one. I think I now have the serial numbers for the last veggies I bought. Didn't take long to get the first, wrong ones (one business day) but it took several trieson their partto get what might be the right ones too me. (I haven't had the courage to tryyou realize how upset I'm going to be if these don't work! That being said, they are a small outfit, and they are generally pretty responsive to complaints, especially compared to some who shall remain nameless. AND they have the grace to apologize when they really have screwed up. They are certainly no worse, at worst, than many. Now for the European angleMaxon (Deutschland, a.k.a. Germany) does something similar with C4D: you get a temporary serial number with the software that's good for about three months, while they snail mail the permanent numbers to you. You can also phone them and get the numbers sooner. I wish e-on would adopt the same system for their downloads, but they DO email the numbers too you, usually within one business day, at least in my experience. While this can be frustrating, it's not unreasonable. But I can't help feel that the paranoia is not justified for small-ticket items. But cheer up! This is nothing! You want annoying, just look at what Congress is up to! >}:^{D>