I had to laugh at this one by Wabe I also deal with Hewlett-Packard and they usually get back to me the same day. I really don't think it has to do with what country the company is in. However more so with the type of inquire and the willingness to respond. Many times the answer has to be looked up or researched or the person may just not want to respond for what ever reason. One reason I always try and keep a very close relationship with my customers. I go out of my way to be as nice as I can to them and it seems to pay off for me. :). e-on has always responded well as far as I am concerned. Also, they have always been very nice to deal with. The Serial number issue may take too long I must agree however when I inquired about this problem I got a response right away that they are doing their best to speed things up and make the proper changes and still provide good protection. In this day and age I think we are all so busy and use to quick turn around in our every day lives we just expect and demand the same in all areas of our purchasing. Any way I thought this thread was worth a reply too for what its worth. Take care.