Forum: MarketPlace Customers


Subject: Order #283442 - Purchased Downloads Not Activated

KraziKatLadi opened this issue on Jan 31, 2005 ยท 7 posts


JeniferC posted Mon, 31 January 2005 at 4:55 PM

Every so often the PayPal system does not send the paid notices in a timely manner. It generally has to do with their server loads. Our system waits for the paid notices so it can automatically mark the order paid. Occassionally, there could be load issues on our servers too. Though, we've been having to manually mark about 5% of the PayPal orders since Thursday. There is no way to guarantee that delays won't happen in the future, because servers, internet connections, emails, etc are not up 100% of the time. (Our servers have a 99% uptime). The best way to assure Fastest downloads in the future is to use a credit card through our check-out. Anytime other systems are involved, there are just more steps where problems can arise.