To the person who wrote her that e mail, Let me show you how it sounds. We are standing in a long line at the supermarket and someone in line is saying Iv been stanfing here for over an hour and 60 minutes, Took me an hour to find those tampons and now you tell me they are not free? So Yes, That e mail could have been a little less Irate. But Renapd's Responce could have been more professional too. So your both wrong.