Thank you Kuroyume0161, but honestly, I'm just the one communicating.

Our entire crew at CL would deserve the thanks rather than myself, as they have been working around the clock to work with DR on fixing the issues. Digital River is a new service provider for us and there was just no way to know what problems might be in place before the pre-order launch. They have acknowledged the mishap from their end enough to make good on the upgrade difficulties for ALL upgrade customers in the pre-order launch period up to February 22nd - which should be public soon.

I'd rather thank all of you for the patience and efforts to get through the glitches.

With kind regards,
Katherine

Message edited on: 02/18/2005 17:22