I just received an email from CL which said the following: "Shortly after we started accepting preorders for Poser 6 Special Edition in our Web Stores earlier this week, some of our customers reported that they experienced difficulty with their serial numbers when trying to preorder Upgrade versions. We have worked diligently with our e-commerce provider to identify and resolve this issue and are happy to report that the problem has been fixed. Curious Labs sincerely apologizes for this inconvenience. We appreciate your patience and understanding on this issue. Our e-commerce partner understands how much we value our customers, and has generously agreed to compensate you for this inconvenience. As a result, ALL Poser 6 Special Edition Upgrade orders completed between February 16 and February 22, 2005 will receive 15% off the upgrade price." Now that has made me ever so happy. 8) Catlin