jim, kemal suggests you do delete temporary internet files. then: 1. go to internet options 2. then go temporary internet file settings 3. then try to force internet explorer to check for newer version of stored pages every time internet explorer is started. Also, he says to look at the disk space reserved for your temporary files. it's right there on the same page. he says if it's ridiculously small (like a couple of megabytes), windows screws it up by compressing the images more and more. you wanna have it at 100 or 200 megabytes. i had a problem one time just with RR site. everything was totally screwed up. kemal did the above suggestions and everything worked fine again. hope it helps. good luck.