Forum: Photography


Subject: Twain Driver Needed

cryptojoe opened this issue on Feb 24, 2005 ยท 17 posts


cryptojoe posted Thu, 24 February 2005 at 5:22 PM

Here's a copy of the transcript of our conversation:

Joe Keezer Howdy Andy Hello Joe. Andy Welcome to HP Total Care for PhotoSmart Products. My name is Andy. How may I assist you today? Joe Keezer I just recieved my HP 607 camera today from the HP Store. I spoke with a specialist prior to purchasing who said I could directly transfer images from the camera into Adopbe Photoshop 7, but I cannot figure out how. Andy Have you installed the camera software in the computer? Joe Keezer Yes, pardon me for saying but I don't like cheezy add on software. I need a TWAIN driver for Photoshop Andy Joe, let me check that. Please give me few minutes. Joe Keezer OK Joe Keezer Smoke break! Andy Joe, thank you for waiting. Joe Keezer BTW: I also have a HP psc 1315v All-In-One Scanner. It has a twain driver for Photoshop Andy I would like to inform you that the images would not get transferred directly to the Adobe Photoshop. They would be transferred to the Hp Photo Image gallery. Andy Also, there are no Twain drivers available for the camera and the scanning technology is different from camera unloading technolgy. Joe Keezer Problem is, it records the images as JPG. When I directly import into Photoshop I am able to adjust the resolution and my original is a Photoshop document. Joe Keezer "It" meaning Image Gallery... Andy I understand that Joe. However, you can only save the downloaded images to Adobe Photoshop once they are downloaded in the HP Photo gallery. Joe Keezer Thats why I don't use it. Andy Joe, but you would not be able to download the images directly to the Adobe Photoshop. Joe Keezer So, my new camera is worthless to me? Andy I cannot say so Joe as you would be able to take pictures with it and be able to unload the images to the Photo Image gallary. The only thing is that you would not be able to download them to Adobe photoshop. Joe Keezer I'm a forum coodinator at www.renderosity.com/ maybe one of the techno-geeks there has a solution. If they can't help me, the camea will make a great deccoration inside one of my Aquariums. Be sure to stop by and see us somethime. Andy I apologize for the inconvenience caused to you in this regard Joe. Joe Keezer No problem. You have been very helpful. The people I will need to complain to is HP. I have found that resounding Emails and Snailmail from multiple users and potential users is the best way to unscrew the heads of corporate pencil sharpeners!

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