I hate to sound like a broken record, but I agree that this, especially for loyal, long-time customers, is very bad customer sales and service. With the number of products that I've purchased from CL, my information should be very easily found - and that goes for others as well. Seems to be a complete turkey shoot in who gets an order through and who doesn't. At this stage, there is absolutely nothing that I can do to fix the problem or go forward - the ball has been and still is in their court. As others have done, I've IM'd my information several times and patiently await a response. beryld, you, I, and anyone who was incapable of ordering the pre-order during the first few weeks should have that 15% honored. Call it a raincheck, call it a coupon, but don't call it gone because of their ineptness. With less than two weeks until expected release, they need to sit down and get these problems sorted.

C makes it easy to shoot yourself in the foot. C++ makes it harder, but when you do, you blow your whole leg off.

 -- Bjarne Stroustrup

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