Many of us hit snags with the ordering, especially with serial numbers which didn't "take", mostly because EGIsys didn't hand over complete records. We are dealing with a lot more than CL here... there is a defunct former parent company who was responsible for at least part of the accounting. As for CL not being in these forums as much as they were 3-4 years ago? That is the direct fault of the handful of members here who went out of their way to shoot them on site... and who still lie in wait to target any employee of CL. We all lose because of these gunslingers. If a technical person, someone who can actually answer the questions about the features, is driven out to cheers of applause and the self-congratulatory smirks of the jackals, why should anybody else hang around? No one is paying them to be in the forums, and I'm not sure that any sum of money is worth the abuse. Perhaps if we were a little tiny bit friendlier, they might feel like stopping by. I've met many of them, and they are hard-working decent people trying to make a product we can use to make art. Right now they are over-worked and facing a deadline. Instead of cussing them out, how about rephrasing your question so that someone will want to be helpful? Carolly