I sent an email to CL on Feb 17 about the upgrade for early P5 buyers... I got an answer today March 8. This might give you an idea on how bad they are backed up. In the email, Tori says they are having to verify addresses, purchase dates and such from old records (my guess is old paper records) and it is really a slow process. CL is not a big company with 100s of people handling these orders, emails and other problems. I did order P6 before I recieved this email and I am eligible for the early buyer upgrade. It will take an email or 2 or a phone call to digital river to get this adjusted, but it will get straightened out. Just my 2 cents worth on the subject