I just called Digital River, gave my order number, was put straight through to an operator named Kim. She cancelled my old order and I got on CL's site and placed a new one, WITH THE DISCOUNT!

This only took about 15 minutes. Not bad when it was probably my fault that I did not get the upgrade notification in the first place (because of my old email address being on file at CL).

Good luck with your prob BAM, maybe you will get it sorted out eventually too.