Got to admit their Customer Service leaves much to be desired. Or maybe they have a list of their favorite people and everyone else gets to wait.... I pre-ordered, had my credit card info stolen, contacted these guys 2/25 to try to change the payment method. First you have to go through hoops on their web-site & you're forced to choose drop-down menu topics when you send them a question. Faced with no topic that matched my problem I picked the closest, Invoice, then typed in what the problem was. They did not read my e-mail at all, and rather sent me instructions on how to see my invoice online. This was after a day or two. So I sent them the e-mail again and asked them to actually read it. A few days later they've cancelled my order. "Sorry, there's no way to simply change your payment method. Please order again." Yes, but when I go to order now the special pricing is gone. So I sent them another e-mail about that. And they didn't read it again. I've received a few more "Thanks, we have cancelled your order" e-mails as I keep trying to point out the issue is now with actually ordering & prices. Finally I demanded a phone number. I have just received one in an e-mail. Today is 3/9. >< Now to see what happens... Geesh

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