When you made your first credit card purchase you should have received an ebot RENDEROSITY FIRST TIME BUYER asking you to email store@renderosity.com with either the 3-digit security code or toll free phone number from the back of your credit card along with your username. As soon as this information is verified, we will activate your download. This is for first time purchases only; all future purchases will be available for immediate download. Thank you! Debbie G. Renderosity Admin