The final e-mail I received was that THEY (Curious Labs) couldn't adjust the order to reflect the coupon discount because THEIR system wasn't designed to do that. I have to cancel my order and then reorder again. Of course in the process I will also loose the 15% serial number discount in the process because their system isn't designed to adjust for that either. So it looks like the final option for me is to blow off the 15% discount, cancel the order, reorder and capture the coupon discount. After all the positve expierences I have had with Curious Labs through the years. And I own most of their products. This really leaves a bad taste in my mouth.