I can assure you that we don't just ban anyone for a first offense of a TOS violation. We give several warnings asking them to please abide by the TOS and this includes HeartSong. What I believe HeartSong is trying to say is that she never received the email on this particuliar warning which resulted in the 3 day ban as the other warnings would have been sent by IM and email. This one was only by email because the IM wouldn't have been seen by her until after the ban was lifted. We don't want to ban anyone this is why we give several warnings first to try and get the member to comply with our TOS. When they don't then we have to take the next step. We try our best to make things consistent and fair. Maybe it doesn't always seem that way on the outside looking in as someone above stated. But we get a team consensus before any action at all is taken. And of course if someone doesn't agree with the decision, mods will tell them to contact Spike in the past and now me. I did speak with HeartSong on the phone and went over any incidents and issues surrounding the 3 day ban. Thank you, Stacey Community Manager