tyd2 opened this issue on Mar 14, 2005 ยท 92 posts
Curious_Labs posted Mon, 14 March 2005 at 5:03 PM
Hi all, First the issue of currency. The way Digital River sets territories has to do with where they ship from. Their US fulfillment ships to the Americas where as the UK ships to Europe and rest of world (including Australia). Pricing has been set with best possible rate so as to cover back end charges concurred with either physical shipments or electronically download of server costs. We have also not passed on the majority of back-end costs associated with DR for regions outside of the US which means the $40 extra is much less than 50% of added expense. Some have asked about real-time currency conversion rates. Curious Labs is not a direct-sales company only. Retail customers need pricing consistency which is why Curious Labs amongst many other manufacturers are not able to offer real-time currency conversion rates. In fact, many only offer a 1 to 1 ratio. If sold in Euros, they price 100 US dollars as 100 Euros. We have tried our best to keep pricing fair worldwide for the release of Poser 6. Last, on the topic of IM's. I would guess that many are not aware of my role at Curious Labs but the level of responsibility under my position means that I have less than desired time to work individually with each one of you. The issue of sending IM's was to resolve the serial number issue and those who were early adopters of Poser 5 who should have received the early adopters upgrade special. Many of you have sent all kinds of questions via IM which I have tried to get to, but again - impossible when you consider the volume of more than 300 IM's a day with one answer causing many follow up questions from each single individual. I sincerely wish it were possible to speak individually with all, regarding all questions, but in the past 3 weeks, it has not been possible. Tyd2, I believe I did answer your IM's and in one, tried to explain that Australia falls into the UK Digital River facility which meant US payment was not possible. I apologize if I didn't make that completely clear. With the customer service from Digital River offering an email with type-o... I did have to cringe when I saw that, but - I'm pretty bad at type-o's myself when trying to get many notes out to as many people as possible. Sometimes your mind just thinks ahead of your fingers I suppose. With kind regards, Katherine