Well, my copy is V1.2 - Likely you bought 2.0 and there'll be differences in the installation. Have you tried the support forum at the link dialyn posted (post 4 above)? I can understand your frustration at having to wait before using your purchase, but I know if I were a DAZ vendor (or any other kind), I wouldn't plan my life to be at my computer 24/7 in case of a question or problem. I bought 2 of markdc's other utilities here at RMP, also, and rec'd unlock keys via EMail within 48 hours. Not unreasonable. I'm not trying to apologies for him - don't know him, myself, but I didn't see a day or 3 turnaround in providing keys as a dereliction. I've seen a LOT worse - and that's with products with actual support staffs, rather than one talented person working what's almost certainly just a sideline.