Condescension is not free -- mockery is. If I've been condescending, I'll have to charge. Small change. Currency rates are an issue -- my understanding of the problem is that you are not allowed to purchase in USD from outside the US -- something Digital River determines, not CL. I am not familiar enough with the institutions of higher learning in Australia, but I will happily direct you to one of them near you. Seek out classes in global econmoics and marketing, information technology infrastructure, and business history. That should begin your efforts nicely, and when you've finished them, turn to macroeconomic prinicples. It might also educate you on the potential trouble that could be garnered by calling Digital River a crook in a semi-public record goverend by laws of a location that takes such things seriously. Extract: "As I said, I had waited almost a month and you did not reply to my one and only IM, and your reply made me look like a liar. For that I think I deserve an apology." Comment: You didn't read carefully enough. She said "I believe", not "I am certain". Indicates she wasn't certain she had. The cost of a product's form is irrelevant -- the downloadable version costs the same as the shipping one. Get off the blaming CL and pick on Digital River, and direct your requests and comments to a more proper location (such as the customer service department of DR) and you will likely get a more desired response without being tossed from side to side by pundits.