Hi, I have 3 people from this thread that have mentioned not receiving an IM back from me are MacLean, tyd2 and BAM which I show in my log that I did IM back so I'm wondering if there was a problem in delivery? I'll go back this afternoon and try again. Are there anymore that haven't received an answer back from an IM regarding registration number issues or not having received the coupon offer that they qualified for? With kind regards, Katherine