My peeve is when people sell stuff here for Poser but use Max to render the promo shots... even if they do identify the images as such it is important I think include a Poser render on "page 2". I have been very disapointed particularly with scenes that no matter what can't come remotely close to the promo render quality and I don't think this is my ineptness since other things I buy look as good or better than the promo once I get them. I have notice a distinct corralation in products of high cost and then low quality once it gets to Runtime :( Anyway, I make sure not to render my stuff up to nicely for promo so that newbies can get results just like the promo. I have just bitten the ill aforded loss to date except one thing that was sold in the Renderosity shop and turned out not to be compatible with any version of Poser although this was indicated in none of the accompaning text. I did get a refund but I felt guity asking for it all the same. I once got an email from a total newbie about one of my things but he seemed quite satisfied with the assistance I provided in a couple of emails. Your vendor might have changed e-mails... have you checked when they last signed on to the site? Was your email marked as recieved... some people can be away on vacation or work for a couple of weeks as well.