Well from what they put on page about how the Hot 20 works maybe the perception they have of it is different than the people who think there is a problem with it. The Hot 20 is based on the number of votes by members an image has gotten in the previous 7 days. The button for voting is below the full size image after you click on the thumbnail. Thus, one member can only generate one view during the 7 day period. The main gallery does not track unique viewings, so it's count will always be higher. These ranking are updated in real time. Surfers that are not logged in can not vote. The vote button is not shown when you browse through the Hot 20. The "Hot 20" is for entertainment purposes only. It is not a competition, a challenge or a contest. Members are strongly discouraged from soliciting votes as this practice alienates other members. Some others seem to be alienated for other reasons but I guess they are not as entertained by it as others and might be taking it as a competition, challenge or contest. It's usually the case that you can't please everyone so no matter what they did with it some aren't going to be satisfied with it and still would complain. So most likely they haven't put much effort into improving it that wouldn't be worth it.

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