bonni, When a member is warned, when an image is pulled, or anything like that which is formal and disciplinary, they are sent both the IM and the email. Some of that, as in removal of images from the gallery, is automated. Members are responsible for keeping their email addresses up-to-date. 300,000 members and this site can't pester folks to change the address of record when members get new email accounts or watch their spam filters. If Heart'Song was getting the newsletter and the ebots and the notices that people had commented on her gallery images, she would have been getting the emails from staff members, too. Carolly