put this way. it was on your predessors list. it's been on the list since I joined here 5 years ago. you can understand why ppl are annoyed over this. we are told it's gonna be fixed then it's not. another complaint is made, we're told it's gonna be fixed and then it's not, again, again and again. there's only so much patience to go round you know. thanking us for our understanding is getting a little thin, since everytime we're promised that this is going to be looked at, we're thanked for our understanding.