I am confident that E-on is rushing out as many copies as they can. The fact that so many people received their UPS shipment shows that they are shipping to the best of their ability. And really, isn't that all most people want to know, that they are trying? I haven't ordered my V5I yet...lack of funds since I just bought a great new comp just for V51 and P6. But when I do and they say it's delayed, I won't be upset. These things happen. I'm glad I'm not in Customer Service, because I don't believe the customer is always right. Especially if they're insufferable twits who demand everything the moment they think of it. Get better soon Dave!