nerd posted a Setup Room screenshot of Jessi's joint structure in a discussion of her eyes. The head "bone" is aligned vertically, just like most humanoid figures. Switch to one of the side cameras, select the figure's head, and open the Joint Editor. See that red cross? That indicates the end of the bone. Grab it with the Translate tool and move it in front of the face. Now the Point At function will properly aim the head. The head's joint parameters might get mucked up in the process, however, so don't overwrite the original character file if you decide to save it.