mkrueger, There are several ways to contact CuriousLabs: mail, fax, phone, email, IM, and everything else short of telepathy. Tori's job indeed switched more towards web design and maintenance (look at the Poser 6 display there). Katherine has been handling most of the correspondence. IM her here at "Curious_Labs" and explain the ordering problem. If we can't get through to Digital River, she can. These are both nice ladies who have been very helpful in straightening out a lot of glitches and snags. If your order was cancelled there should be some record that you had tried to place it within that window, but got stuck, and Katherine should be able to unstick it. Carolly