Here is DRs Phone Number, it is Toll Free for US. I am not sure where you are. 1-800-656-5426 There were some issues those first few days, and they have been very good about making them right, when they are fully aware of the issue. With the canceled order, most likely they have no reference or order number anymore. You did not mention, but did you ever receive a confirmation letter with an order number? If not, yours was in limbo from day one.

ratscloset
aka John