Hi, all. Thanks for trying to help me. ratscloset: I'm in Vienna, so no toll free for me. Frankly, I won't call them by phone, paying additional money for clearing up this mess. Carolly: Thanks for the IM-Tip, I didn't know they can be reached by IM, I just thought Katherine browsed through this place once in a while. While I don't know these two ladies personally, I take your word for it that they are indeed nice, maybe even helpful. But I can recognise a prefabricated email-reply when I see one. And after our two-mails-each correspondence, I never heard from Tori again. Well, I can't say I'm surprised by now. (btw adding "Webgoddess" to your email sig is just begging for a comment, so if she read my post I hope she didn't take it personally.) To complete the picture, a short update: I tried yesterday to reorder two times, and in both cases my order wasn't accepted. Today I finally got an answer from DR after mailing them directly after my attempts. Well, another automatic reply-mail for my collection. Since the text says: The information you have entered can not be verified. Please try again using your current billing information, phone number, and email address. If you continue to have difficulties in placing this order please contact Order Support at OrderInquiries@DigitalRiver.com The last bit I find particular hilarious. I did exactly that yesterday. Since they mention telephone number, I have an ugly suspicion. I gave 0-0 as telephone number because I don't like giving away telephone numbers, only the bare data necessary for the transaction. Can it be that DR uses the telephone number for some sort of verification? If yes, they are the first company I encounter that do so, for reasons that are beyond me. So that may be a critical information, one I would have expected to be told by customer support. Stupid me, I guess, for expecting so much. Ah, well, maybe I try to IM some CL here, but I won't hold my breath. martin