Hi Carolly, This is by far not my first order via internet, but the first where a telephone number was mandatory. And yes, other orders also shipped by UPS and didn't require the telephone number. Anyway, I did start one last try, this time with phone number and lo and behold, DR deigned to let me order! Tori from CL also contacted me again, so I really have to say thank you to her, even if she couldn't help me much. martin