As Jaager and I develop a product such as Saluda and our forthcoming Delilah, it is constantly passing back and forth through three machines, two on my side, a Compaq and a Dell, and his machine, back and forth, back and forth. We keep every single version back to the first morphs, so that should a problem be detected at any time in production, we can fall back as far as is needed to correct the problem at it's source, then move forward again with development. On Saluda alone a total of over 300 hours went into her. In the end I lost count, so it is hard to say how many hours total. Alot. When we feel the model is ready for an outside 3rd party opinion, we call in beta testers. I generally take on about 10 beta testers. Some of the best and brightest names in this community have helped me out here, names you know and that we all respect, such as Thorne, JeffH, Traveller, Darth e Logic, Marque, Renapd, Jen, Kennect, etc. I take each of their comments, letters, and suggestions into account, and woe is me, have been known to toss the baby out with the bathwater and yet AGAIN start afresh if one of them finds something so serious it calls for another fallback. As for Saluda, other than two Mac users needing a walkthrough on how to install her, and one guy with a corrupted Vicki rsr file, we have never once had a problem to handle. I think our sales volume speak for our quality and the care we take. I answer all of my own tech support email, and even my fan mail myself, within 24 hours of receipt :) No matter how long it takes, we do not rush it. One cannot serve a fine woman, nor a fine wine, (or even a fine faerie), before their time ;P But I do have to wonder you know, of this other 75 to 90 percent that supposedly are doodoo... that is a bit hard to believe, since when I visit this store, then stroll across the road to 3d Commune Store, I see the 75 to 90 percent of the EXACT same product line? So I guess from this I am to infer that 75 to 90 percent of both stores must be doodoo, or someone did not do his math right. I have bought several things from Renderosities store in the past. Each time, of course, since I like to get under the hood, I take it apart and make it work better to fit my needs... but never have I felt so absalutely disgruntled with anything I have bought I would call it shit, or want my money back. I just like to make hotrods go faster ;P And that is my 50 percent.